Operations Technician




Overview


We are seeking a Part-Time Operations Technician to assist with maintaining Cybershield Security resources, systems and endpoints that comprise our marketing website and our customer platform. You will:

  • Utilize an effective and adaptive communication style in multiple messaging venues (email, phone, in-person), incorporating critical listening skills, empathy and an enthusiastic problem-solving approach
  • Provide technical assistance to external users and internal team members.
  • Manage systems and applications for internal security infrastructure.
  • Install, service and support the enterprise desktop and other technical equipment/systems
  • Assist the Executive Team with trend analysis and reporting.

    Skills Needed


  • 2+ years of IT experience with at least 1 year experience specific to startups
  • Experience with unified communications systems (chat, media, video, voice)
  • Excellent written, organizational, and verbal communication skills as well as collaboration skills.
  • Able to convey technical concepts to individuals without prior technical knowledge or understanding of topics.
  • Comfortable speaking with customers and end users
  • Experience with customer relationship management (CRM) systems
  • Experience with LinkedIn, Slack, and Zoom

    Responsibilities


  • Create New Customer Project in the App Dashboard
  • Send compliance gap reports to active customers
  • Manage Dialpad.com VOIP Business Phone account
  • Onboard new team members and new customers
  • Manage Content and Media Distribution on cybershieldsecurity.co
  • Manage emails and newsletter distribution using custom email System
  • Send security awareness training to customers
  • Resolve issues and troubleshooting technical problems
  • Create compliance gap reports for potential customers and partners
  • Manage apparel and products using App Dashboard
  • Develop knowledge and issue resolutions into Knowledgebase articles
  • Support the Leadership Team in maintaining technology infrastructure including cloud based files and information systems to create ease of workflow and information integrity across systems.
  • Manage Phishing campaigns

    Characteristics of a Successful Team Member


  • Experience in a small start-up work environment
  • Self-motivated, a great teammate, high-energy and diligent work ethic
  • Exhibits and drives a strong commitment to outstanding customer service
  • Passion for providing positive customer experiences, dedication to follow-up
  • Ability to hit the ground running with little oversight; ability to work independently
  • Ability to communicate confidently and concisely to both technologists and non-technologists